Friday, May 14, 2010

Is there somewhere you can name and shame bad hairdressers that refuse to fix thier mistakes or refund your $$?

Have had a shocking colour put in my hair. Showed the hairdresser exactly what i wanted, it was on one of the wigs in the salon. Left at 7pm in the dark and was told it would look better in the natural daylight. What i wanted was a chocolate/mud brown, what i got is a burgundy that glows red in any form of light. Went back next day to take her up on her ';satisfaction guarantee'; she told me all about during the procedure. She really likes the colour and is very satisfied with it, and cant understand why i hate it so much. (Did i mention she is 60+ years old with bright red and orange hair). Cost $210 for first attempt, she is willing to fix it but is going to charge $200+ depending on how much product she needs to use. Apparently it is HER satisfaction that she is guaranteeing, not mine. She reckons i'm the first unhappy customer she has had in 50yrs of hairdressing, i highly doubt that. Not much that i can do if she wont fix for free or refund so i can pay someone else to fix it. Is there any where that you can let others know about bad hairdresser experiences? How else are these types of hairdressers meant to be held accountable?Is there somewhere you can name and shame bad hairdressers that refuse to fix thier mistakes or refund your $$?
You do not say where you are , the paragraphs below I copied from the website at the bottom which is the Hairdressers Registration Board of W.A. It is just an example , click on the link for more info. If you go to another hairdresser in your town and ask them about who you can direct complaints to they will most likely tell you otherwise Google hairdressing complaints for your state and see what comes up. My daughter is a hairdresser and occasionally they have complaints which they fix for no extra charge cos they do not want to get a bad name.








';The Board has been extremely successful in negotiating and mediating consumer complaints that it receives. This success has demonstrated how effective the Board can be in limiting the negative publicity and court action that complaints would normally attract.





By having an effective disputes resolution process in place the Board can usually negotiate an outcome that is acceptable to all parties. This service has proven to be extremely valuable in enforcing standards and maintaining a professional image for the industry.';Is there somewhere you can name and shame bad hairdressers that refuse to fix thier mistakes or refund your $$?
You might try complaining with the BBB. They don't have any power to make the hairdresser do anything but they can try to negotiate with her. If she gets a lot of complaints then she will have a low BBB rating. You can also try her state's licensing board to see if you can complain to them.

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